✦ shipping & delivery

we ship with care.
every time.

Every stone is carefully packed to reach you safely. Here is everything you need to know about shipping.

Hong Kong Local Delivery
Shipping Method Delivery Time Cost
SF Express (door-to-door) 1–2 business days after dispatch HK$ 35
SF Express pickup point 1 business day after dispatch HK$ 25
Free shipping on orders over HK$600 free SF Express Free
Please Note Orders are dispatched within 1–2 business days after payment confirmation, Monday to Friday. Dispatch may be delayed during public holidays and festive seasons (such as Christmas and Lunar New Year), so please allow extra time.
International Shipping
Region Delivery Time Cost
Taiwan 5–7 business days HK$ 80
Macau 3–5 business days HK$ 45
Japan 7–10 business days HK$ 120
Singapore 7–10 business days HK$ 120
Other regions Varies by region Please contact us
Customs & Duties International orders may be subject to import duties and taxes in the destination country, which are the buyer's responsibility. We cannot estimate customs charges for each region — please check with your local customs office before ordering.
How Your Order Ships
  1. Payment confirmation Once your payment goes through, you will receive a confirmation email. Please make sure your email address is correct so you don't miss any updates.
  2. Picking & packing Our team carefully selects and packs your stones, making sure each one is safely secured against damage in transit.
  3. Dispatch notification Once dispatched, you will receive an email with a tracking number. Hong Kong orders usually ship within 1–2 business days of payment.
  4. Track your parcel Use the tracking number on the SF Express website or app to follow your parcel. If it hasn't arrived within the estimated time, please contact us.
Packaging

Every order ships in our signature packaging — an eco-friendly box, tissue wrapping, and a branded sticker seal. We believe unboxing is your first moment with your stone, and it deserves to be treated with care.

For gift wrapping, leave a note at checkout or add the gift box option. Gift wrapping includes a gift box, ribbon, and a handwritten card (write your message in the order notes).

Our Eco Promise We use recyclable or compostable packaging materials and are continually reducing packaging waste. If you don't need the outer box, let us know in the order notes and we will keep packaging to a minimum.
Lost or Damaged Parcels

If your parcel is damaged or lost in transit, contact us within 48 hours of delivery with the following:

  1. Order number Found in your confirmation email or under "My Orders" in your account.
  2. Photos of the damage Photograph the damage to both the outer packaging and the item — the more detail the better.
  3. Tracking screenshot A screenshot of the latest status on the SF Express tracking page.

We will reply within 2 business days of receiving your information to arrange a replacement or refund.

Questions about shipping?

Our team is online Monday to Friday, 10:00–19:00 (HKT),
and usually replies within 24 hours.

Contact Us →