have questions?
we have answers.

Yes — every stone we carry is a natural mineral, free from dyeing or artificial treatment. Each piece comes with origin information, and selected items include a certificate of source.

We recommend starting from your current state rather than your zodiac sign or birthday. Try our Crystal Finder quiz — five questions to find the stone that best matches your energy right now.

Every natural stone is one of a kind, and photos are for reference only. The actual size, colour, and patterning may differ slightly from the images — that is precisely the charm of natural minerals.

We recommend it. Before a stone reaches you, it has passed through many hands. Give it a first cleanse with moonlight, sound, or sage smoke so it can attune to your energy.

Some products include a notes field where you can leave your preferences. We will do our best to accommodate them, though the natural variability of minerals means we cannot guarantee a 100% match. For special requests, please contact us before placing your order.

You can contact us within 2 hours of placing your order to change or cancel it. After that, the order enters our fulfilment process and can no longer be modified.

Yes — all orders ship in our signature packaging by default. For a gift box or a handwritten card, leave a note at checkout or add the gift box option to your order.

Orders are usually dispatched within 1–3 business days of payment, with delivery taking around 1–2 days depending on the courier. For international orders, please see the shipping page for your region.

We currently ship to Hong Kong, Taiwan, Japan, and Singapore. Shipping costs and delivery times are shown at checkout. For other regions, feel free to contact us.

Once your order ships, you will receive an email with a tracking number. You can also log in to your account and check the latest status under "My Orders".

Not at all. The Level 1 Foundation course is designed for complete beginners — the only prerequisite is curiosity about your own mind and body.

Level 1 is available online, while Level 2 and Level 3 are held in person. In-person classes take place in Causeway Bay; the full address is provided once your registration is confirmed.

Absolutely. Each level is complete in itself — Level 1 alone equips you to practise basic Reiki healing for yourself and your family.

If an item arrives damaged or differs from its description, contact us with photos within 7 days of receipt and we will arrange a return or exchange. Variations in appearance due to the uniqueness of natural minerals are not covered.

① Contact us with a description of the issue and photos → ② Once confirmed, we provide the return address → ③ Send the item back (please keep the original packaging) → ④ Refund or exchange is processed within 3–5 business days of receipt.